Question 1

Can I use my existing WhatsApp number?

Accepted Answer

Yes. You can connect your existing business number to the WhatsApp Cloud API, subject to Meta eligibility and verification.

Question 2

What is included in the free trial?

Accepted Answer

Your trial unlocks the full Wapikon workspace so you can connect channels, run automations, and explore inbox, campaigns, and analytics before you subscribe.

Question 3

Are Meta template message charges included?

Accepted Answer

No. Meta template and conversation charges are billed by Meta directly. Wapikon does not add markup on Meta fees.

Question 4

Can I connect more than one WhatsApp number?

Accepted Answer

Each workspace supports one WhatsApp connection. To add more numbers, purchase additional Workspace Add-ons.

Question 5

Do you support Instagram, Messenger, and other channels?

Accepted Answer

Yes. Manage WhatsApp alongside Instagram, Facebook Messenger, TikTok, Web Chat, and Email campaigns from one workspace.

Question 6

Can I send email campaigns from Wapikon?

Accepted Answer

Yes. Create HTML email campaigns using CRM contacts, tags, or an imported list, attach files such as PDFs, and send through workspace SMTP or Brevo, Mailgun, SendGrid, Postmark, or Resend.

Question 7

Can I cancel or change my plan anytime?

Accepted Answer

Yes. Upgrade, downgrade, or cancel from your subscription settings. There are no long-term lock-ins on standard plans.

Question 8

What is Wapikon?

Accepted Answer

Wapikon is a WhatsApp Business API, CRM, customer engagement, and automation SaaS platform. Teams use it to run official WhatsApp Cloud API messaging, a shared inbox, template broadcasts, Flow Builder chatbots, an AI support agent, HTML email campaigns, and omnichannel conversations (Instagram, Facebook Messenger, TikTok, and website chat). Wapikon is developed and operated by Kredmaxx Technologies (legal name: Kredmaxx Technologies Fze), a company serving businesses in the United Arab Emirates, India, and other markets.

Question 9

Who develops Wapikon?

Accepted Answer

Wapikon is developed by Kredmaxx Technologies. The legal entity is Kredmaxx Technologies Fze. Support: support@wapikon.com. UAE: +971 54 294 5771. India: +91 8069277038.

Question 10

What is WhatsApp Business API?

Accepted Answer

WhatsApp Business API (Cloud API) is Meta’s official way for businesses to send and receive WhatsApp messages at scale — templates, session chats, and verified business numbers — unlike the consumer WhatsApp app.

Question 11

How does Wapikon work?

Accepted Answer

You create a Wapikon workspace, connect a WhatsApp Business Account through Meta Embedded Signup, then use the inbox, templates, Flow Builder, AI agent, email, and integrations from a browser. Agents sign in as users; they do not share one personal phone.

Question 12

Can Wapikon automate WhatsApp leads?

Accepted Answer

Yes. Leads can enter from WhatsApp, Click-to-WhatsApp ads, Meta Lead Ads, forms, or connected commerce/CRM tools. You can reply in the inbox, trigger a Flow Builder chatbot, or continue the thread with an AI agent and human handoff.

Question 13

Can Wapikon be used as a WhatsApp CRM?

Accepted Answer

Yes, as a messaging CRM: contacts, conversation history, assignments, notes, broadcasts, and automations live in the workspace. It is not a full replacement for every enterprise CRM, and it also syncs with tools such as HubSpot and Zoho when those integrations are connected.

Question 14

Does Wapikon support AI chatbots?

Accepted Answer

Yes. Wapikon includes no-code Flow Builder chatbots and an AI support agent that can answer from your knowledge sources and pass the chat to a person. Flow Builder is included in plans rather than sold as a separate bot SKU.

Question 15

Does Wapikon support WhatsApp broadcasts?

Accepted Answer

Yes. You can send Meta-approved template broadcasts to opted-in lists, schedule campaigns, and track delivery. Marketing, utility, and authentication template fees are charged by Meta; Wapikon does not add a markup on those conversation charges.

Question 16

What integrations does Wapikon support?

Accepted Answer

Live connections include WhatsApp Business API, Instagram, Facebook Messenger, TikTok, website chat, Shopify, WooCommerce, Salla, HubSpot, Zoho, Google Contacts & Sheets, Stripe, Razorpay, Meta Lead Ads, Google Ads, Tally, Pabbly, SMTP, and email ESPs (Brevo, Mailgun, SendGrid, Postmark, Resend). LINE and Zapier are listed as coming soon and are not treated as available.

Question 17

Can UAE businesses use Wapikon?

Accepted Answer

Yes. UAE and Dubai teams can use the same Wapikon product for WhatsApp Business API, inbox, chatbots, broadcasts, and omnichannel messaging. Contact support@wapikon.com or +971 54 294 5771 for onboarding and AED pricing questions.

One Platform. Endless Connections.