Privacy Policy

Effective Date: March 6, 2025

Welcome to Wapikon, a product managed by Kredmaxx Technologies.

We are committed to protecting your privacy and ensuring compliance with applicable data protection laws, including GDPR, Meta Platform Policies, Google API Services Policies, and other relevant regulations.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services.

1. Introduction

When you use our services, you trust us with your information. We understand the importance of this responsibility and work hard to protect your data and provide transparency regarding how it is used.

This Privacy Policy explains:

What information we collect
Why we collect it
How we use and protect your data
Your rights regarding your information
How long we retain your data

Throughout this Privacy Policy:

“Wapikon,” “we,” “our,” or “us” refers to Kredmaxx Technologies.
“Personal Data” refers to any information relating to an identified or identifiable individual.
“Customer” or “Client” refers to a business entity using our services.

2. About Wapikon

Wapikon is a WhatsApp Business CRM and communication platform that enables businesses to manage customer conversations, automate workflows, broadcast messages, integrate APIs, and operate WhatsApp-based business communication systems.

Our platform allows Customers to store, process, analyze, and transfer messages between business systems and customers using WhatsApp Business APIs and other communication channels.

3. Information We Collect

We may collect the following categories of information:

Personal Information

Full name
Email address
Phone number
IP address
Browser and device information
Geographic location data

Business Information

Company name
Company size
Business communication details
WhatsApp Business Account information

Payment & Transaction Information

Billing details
Transaction records
Payment confirmations

Technical & Usage Data

Cookies
Session data
Analytics and tracking information
Platform usage statistics

Support & Communication Data

Information shared while contacting support
Feedback and inquiries submitted by users

4. How We Use Your Information

We use collected data for the following purposes:

Providing and managing our services
Customer support and communication
Service improvement and analytics
Marketing and promotional communication
Payment processing and billing
Security monitoring and fraud prevention
Compliance with legal obligations
Internal administrative purposes

5. Facebook Login & WhatsApp Embedded Signup

Wapikon uses Facebook Login and Embedded Signup to help users create and manage WhatsApp Business Accounts (WABA).

During authentication, we may request the following permissions:

public_profile
email
business_management
whatsapp_business_management
whatsapp_business_messaging

These permissions are used strictly for:

User authentication
WhatsApp Business onboarding
Business asset management
Message management within the Wapikon platform

We do not sell or misuse data obtained through Meta integrations.

6. Google Login & Google Sheets Access

Wapikon may request access to Google Sheets using the following scope:

https://www.googleapis.com/auth/spreadsheets

This permission enables users to:

View spreadsheets
Edit spreadsheet data
Create new spreadsheets
Delete spreadsheets
Manage Google Sheets directly through the platform

All actions are user-initiated and performed with full transparency. We do not permanently store spreadsheet content unless explicitly required for service functionality.

Our use of Google API Services complies with the Google API Services User Data Policy, including Limited Use requirements.

7. Data Retention & Deletion

We retain Personal Data only for as long as necessary to provide services and fulfill legal obligations.

Retention Periods

Account Information: Retained while the account remains active
Service Data: Retained up to 90 days after termination
Other Data: Deleted within 30 days after its purpose is fulfilled

Users may request deletion or deactivation of their data by contacting support. Certain residual information may remain in backups for security or legal purposes but will not be actively used.

8. Data Security

We implement industry-standard security practices to protect user data, including:

Encrypted communication and storage
Access control and authentication systems
Limited access for authorized personnel only
Regular security audits and monitoring

While we take commercially reasonable measures to secure our systems, no online platform can guarantee absolute security.

9. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Maintain user sessions
Improve user experience
Analyze platform performance
Enhance security features

Users can manage cookie preferences through their browser settings.

10. Third-Party Services

We may share limited data with trusted third-party service providers, including:

Payment processors
Cloud hosting providers
Analytics services
Communication infrastructure providers

These third parties are contractually obligated to protect user data and comply with applicable privacy laws.

We may also disclose information when required by law or to protect our legal rights and users.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.

Updated versions will be published on this page with a revised effective date. Continued use of Wapikon after updates constitutes acceptance of the revised Privacy Policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your data, please contact us.

Company information

Kredmaxx Technologies

Email

support@wapikon.com

Phone / WhatsApp

India: +91 8069277038
UAE: +971542945771

By using Wapikon, you acknowledge that you have read and agreed to this Privacy Policy.