Privacy Policy

1. Introduction

When you use our services, you trust us with your information. We understand this is a big responsibility, and we work hard to protect your information and put you in control.

This Privacy Policy is meant to help you understand:

• What information we collect
• Why we collect it
• How we retain and delete it
• Your rights and choices regarding your data

2. What is Wapikon?

Wapikon is a WhatsApp Business CRM tool provided by Kredmaxx Technologies. Our platform offers a "Conversation Cloud Platform" integrated with WhatsApp Business, allowing our Customers to store, manipulate, analyze, and transfer messages between their business systems and their customers on various Wapikon-provided and third-party messaging channels.

Wapikon is committed to protecting Personal Data, including data that we use for our own purposes and data maintained on behalf of our Clients.

3. Collection and Use of Personal Data

Wapikon collects information, including Personal Data, for the following purposes:

Why We Collect Your Data:

• Providing and Managing the Service: Ensuring the smooth operation of our platform and related features.
• Internal Business Purposes: Analytics, research, and service improvement.
• Communicating with You and Marketing: Sending updates, marketing materials, and essential notifications.
• Recruiting and Managing Personnel: Supporting our human resource operations.
• Collecting Payment for the Service: Ensuring smooth financial transactions.
• Understanding and Improving Our Service and Website: Optimizing performance and user experience.

Information We Collect:

• Name, address, phone number, email address, IP address, location, and browser details.
• Business-related information such as company name and size.
• Information related to transactions and payment processing.
• Information collected through cookies and tracking technologies.
• Any information you voluntarily provide when contacting support or using our services.

4. Login with Facebook and Embedded Signup for WABA

We utilize Facebook Login to authenticate users and facilitate the creation of a WhatsApp Business Account (WABA). During this process, we request the following Facebook OAuth scopes:

• public_profile: Access to the user's basic profile information.
• email: Access to the user's primary email address.
• business_management: Allows management of business assets.
• whatsapp_business_management: Required for creating and managing WABA accounts.
• whatsapp_business_messaging: Enables sending and managing WhatsApp messages.

These permissions are used solely for authentication, account creation, and management within the Wapikon platform. Data accessed via these permissions is not shared outside the scope of our Service.

5. Login with Google for Google Sheets Access

Our application, Wapikon, requires the https://www.googleapis.com/auth/spreadsheets scope to enable users to manage their Google Sheets directly through our platform. This scope allows the app to:

• View spreadsheets: Users can access and select their existing Google Sheets to view and work with them within the application.
• Edit spreadsheets: Users can modify the content of their sheets (e.g., updating data) directly through the platform.
• Create new sheets: Users can generate new Google Sheets as needed within our application.
• Delete sheets: Users can remove old or unnecessary spreadsheets to manage their data efficiently.

This scope is essential for providing seamless spreadsheet management. All actions are initiated by the user with full transparency. We do not store user data, and all interactions occur in real time. Users are fully informed about the requested permissions during authentication and retain complete control over their files.

Our application use and transfer of information received from Google APIs adhere to the Google API Services User Data Policy, including the Limited Use requirements.

6. Retention and Deletion of Data

We retain Personal Data only as long as necessary to fulfill the purposes for which it was collected or as required by law:

• Account Information: Retained for the duration of the account's activity.
• Service Data: Retained up to 90 days post-contract termination.
• Other Data: Deleted within 30 days post-purpose fulfillment.

Users may request deletion or deactivation of their Personally Identifiable Information by contacting support. Due to backups and records, residual information may persist but will not be used.

7. Data Security Measures

We implement industry-standard security measures to protect Personal Data:

• Access is limited to authorized personnel.
• Sensitive information is encrypted.
• Regular security audits and process reviews.
• Secure login authentication and access controls.

While we take commercially reasonable measures to maintain a secure site, electronic communications and databases are subject to errors, tampering, and break-ins, and we cannot guarantee full security.

8. Cookies and Tracking Technologies

We use cookies for:

• User authentication and session management.
• Tracking user preferences and service improvements.
• Enhancing security features.

Users may manage cookie preferences via browser settings.

9. Third-Party Services

We may share limited user data with third-party vendors, such as payment processors, for service fulfillment. These vendors are contractually obligated to maintain confidentiality and adhere to data protection regulations.

We may disclose information:

• To comply with legal obligations.
• To protect our rights, users, or the public.

10. Updates to this Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in our data handling practices. Revisions will be posted here with an updated "Effective Date." Continued use of Wapikon constitutes acceptance of the updated policy.

11. Contact Us

For questions or requests regarding this Privacy Policy, contact:

By using Wapikon, you agree to the terms outlined in this Privacy Policy.