WhatsApp for Automotive Dealers — Test Drives, Service and Showroom Chat

Internet leads hit a group chat. Service reminders are SMS from a system nobody reads. Finance questions get answered in a private thread that the manager never sees.

Wapikon is not a dealer management system and does not originate loans.

Session chat for model questions. Utility templates for service or appointment reminders. Marketing templates (opted-in) for offers. Finance stays with a person.

Flow Builder captures model interest and a test-drive slot request, then assigns. Shared inbox covers sales and service desks. AI can answer published spec FAQs from your knowledge, not invented stock.

Click-to-WhatsApp ads, website buttons, and Lead Ads start the showroom enquiry.

Ask model, new vs used, and timeline in a flow. Do not let a bot quote a financed monthly figure as a commitment.

Reminder templates before a test drive or service visit. After-hours capture for the morning floor.

Service status and “parts delay” belong in an assigned inbox. Warranty disputes are human-only.

Opted-in service or sales lists can receive a campaign template. Do not blast a stolen registration list.

Sales consultants and service advisors can share official numbers (or queues) with notes. HubSpot or Zoho if the group already runs a CRM.

Knowledge: published specs, hours, location. Human takeover for price-on-the-road, finance, and complaints.