WhatsApp for Travel and Hospitality — Bookings, Guests and After-Hours Questions

The night auditor’s personal WhatsApp is the guest line. Morning ops cannot see what was promised. Tour leads from ads never reach the same thread as the booking.

Wapikon does not replace Opera, a GDS, or an airline inventory system.

Session chat for live questions. Utility templates for reminders guests expect. Marketing templates only to opted-in travellers (packages, seasonal stays).

Flow Builder can collect dates and party size, then hand to reservations. Shared inbox keeps night and morning on one history. AI can answer published amenity FAQs, then a human confirms a room type.

Click-to-WhatsApp ads, website chat, and Lead Ads start the enquiry. Instagram and Messenger can sit in the same product if those channels are connected.

Ask dates, destination or property, and budget band in a flow. Do not let a bot invent allotment.

Pre-arrival reminder templates. After-hours flows capture the request for the next desk. Email for itineraries that do not fit a chat bubble.

Late check-in, spa, and transfer changes belong in the assigned inbox. Complaints should not bounce between personal phones.

Opted-in guest lists can receive a package template. Do not scrape old reservation numbers into a marketing blast without a lawful opt-in.

Front office, reservations, and guest relations can share one official number with notes. HubSpot or Zoho if sales already lives there.

Knowledge: hours, location, published amenities. Human takeover for rate confirmation, overbooking, and safety incidents.